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Privacy policy

When you use our services, you are trusting us with your information.

This is a big responsibility and we work hard to protect your information and put you in control. Together with our Terms & Conditions and our Terms of Use they govern our relationship with you in relation to this website.

1. Data Protection & Privacy

Regtransfers is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the ePrivacy Regulation (ePR) and General Data Protection Regulation (GDPR).

We may collect limited information about you to enable us to process any orders you may place and to provide services you may request. We may also, with your consent, send you news, updates and offers. Our intention is to provide you with the best possible service. All personal data is held securely in accordance with our internal security policy and the law.

We aim to process information about you in a fair and transparent manner and to ensure that information we hold is accurate and up to date. The aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data.

You have the right to object to the collection and/or processing of personal data. If you have objections or concerns, are unsure how we are handling or using information about you, or you think we could improve our privacy information please contact our Data Controller.

Data controller

Ian Clayton, Registration Transfers Limited, 139 High Street South, Dunstable, Bedfordshire, LU6 3SS.
Email: gdpr@regtransfers.co.uk.

This is also the address to send emails informing us of errors or inaccuracies in data. If we are made aware of any errors or inaccuracies we will delete or correct the relevant data promptly.

We will not share your data with any third party except where required to do so in response to lawful request by government or law enforcement agencies, or with your consent.

1.1 Your right to request removal of your data

You have the right to request that we delete your data if one or more of the following is true:

  • We no longer need your data for the original reason we collected or used it.
  • You initially consented to us using your data, but have now withdrawn your consent.
  • You have objected to the use of your data, and your interests outweigh our interest using it.
  • You have objected to the use of your data for direct marketing purposes but we have used it for that purpose.

We may decline to delete data where one or more of the following is true:

  • We are legally obliged to retain your data to comply with financial or other regulations.
  • Keeping your data is necessary for establishing, exercising or defending legal claims.

To request deletion of your data, please send an email to gdpr@regtransfers.co.uk stating which data you wish to be removed. You have the right to request deletion verbally, but it is recommended that any verbal request be confirmed in writing.

For more information on your right to request deletion of your data, please see the Information Commissioner's website.

2. Data Processing

Regtransfers collects and processes data for the purposes set out below. Each use of data is conducted according to a lawful basis and the basis for each category of data use is specified, along with the data types concerned.

2.1 Order/purchase processing

Lawful basis Data types
Legitimate Interests. Our 'legitimate interest' for collecting and processing some of your personal data is fulfillment of your order: an essential part of our business.
  • Full name
  • Postal address
  • Telephone number(s)
  • Email address(es)
  • Vehicle registration number
  • Bank account details

2.2 Valuation services

Lawful basis Data types
Legitimate Interests. Our 'legitimate interest' for collecting and processing some of your personal data is fulfillment of your service request: an essential part of our business and necessary to provide you with the information you require.
  • Full name
  • Postal address
  • Telephone number(s)
  • Email address(es)
  • Vehicle registration number

2.3 Sales & Purchase enquiries

Lawful basis Data types
Legitimate Interests. Our 'legitimate interest' for collecting and processing this data is the need to respond fully to your product or service enquiry: an essential part of our business and necessary to provide you with the information you require.
  • Full name
  • Postal address
  • Telephone number(s)
  • Email address(es)
  • Vehicle registration number

2.4 Magazine request

Lawful basis Data types
Consent. With your express consent, we use your data in order to provide you with the products and services to which you have subscribed. We may contact you by post, email and/or phone/SMS.
  • Full name
  • Postal address
  • Telephone number(s)
  • Email address(es)
  • Vehicle registration number

2.5 Subscription services

Lawful basis Data types
Consent. With your express consent, we use your data in order to provide you with the products and services to which you have subscribed. We may contact you by post, email and/or phone/SMS.
  • Full name
  • Postal address
  • Telephone number(s)
  • Email address(es)
  • Vehicle registration number

2.6 Marketing services

Lawful basis Data types
Consent. With your express consent, we use your data in order to provide you with information regarding special offers, price reductions, registrations of specific relevance and similar information. We may provide this information to you by post, email and/or phone/SMS.
  • Full name
  • Postal address
  • Telephone number(s)
  • Email address(es)
  • Vehicle registration number

3. Cookies

A cookie is a simple text file that is stored on the visitor's computer, enabling us to recognise regular visitors and to customise our service accordingly. No personal information about the user is stored in, or retrieved from, the cookie files.

Regtransfers uses cookies to enable us to provide an enhanced, personalised service to our visitors (for example to remember who you are when you want to amend your data without having to re-enter your username and password). Our cookies do not enable us to see any other information from the visitor's computer, and they pose no threat to your security or privacy.

The cookies we sometimes use are listed below, along with brief explanations of their purposes.

Required visitor cookies

Cookie name Purpose
_ga Google analytics cookie - sends anonymous user behaviour regarding pages visited.
_ga_DK87QNN295 Google Tag - the primary identifying tag for where data is collected and goes in the google analytics console.
.Regtransfers.Session Anonymous tracking ID that allows us to see page visit traffic trends.
cf_clearance Cloudflare cookie that provides authentication to the browser that the visitor isn’t a robot
DirectLine Cookie that stores the company telephone number and swaps it when appropriate to assist customers with contacting the appropriate service within the company.
_fbp Facebook pixel which tracks user visitor behaviour anonymously.

Required account holder cookies

Cookie name Purpose
.AspNetCore.Antiforgery.* Security cookie that ensures form completions are legitimate.
.AspNetCore.Identity.Application Security cookie that verifies the account identity.
RTSessionGuid Additional session tracking cookie that differentiates account-based page visiting behaviour.

Optional cookies

Cookie name Purpose
_clck Microsoft Clarity cookie designed to store a unique user ID
_clsk Connects multiple page views by a user into a single Microsoft Clarity session recording.
_gcl_au Google ads cookie that stores and tracks conversions
test_cookie Test cookie set by google analytics to confirm advertising is allowed.
acceptCookies Used to identify whether the user has accepted cookies or not.
__Secure-1PSID Primarily used for authentication, meaning it helps verify your identity to access Google services. It also stores session preferences, like language settings or saved searches, to personalise your Google experience.
__Secure-1PAPISID Helps Google personalise advertising and track user activity across different Google services and websites.
__Secure-1PSIDCC Used for fraud prevention and to personalise user experiences across Google services. It helps in delivering relevant and personalised ads, and it also plays a role in maintaining user sessions and preferences
__Secure-1PSIDTS Stores an encrypted timestamp that helps maintain user sessions and preserve preferences across different Google services.
__Secure-3PAPISID Primarily used for advertising, specifically to personalise ads based on user behavior and build a profile of their interests.
__Secure-3PSID Used for tracking user activity and behavior across different Google properties, such as YouTube, Gmail, and others.
__Secure-3PSIDCC Primarily used for personalised advertising, especially on websites that display Google ads or use Google's advertising services. Also used for Google’s reCaptcha service to verify the user is not a bot.
__Secure-3PSIDTS Helps maintain user sessions, preserve preferences, and authenticate users. It is also used for targeting purposes, meaning it can be used to create a user profile and display relevant and personalised ads.
__Secure-ENID Used to secure data from Google's unique ID, prevent fraudulent login attempts, and protect visitor data from unauthorized access.
_fbc Used to store data about your last visit. For Facebook advertising.
__Host-1PLSID Google cookie used for personalisation and secure authentication, and ad targeting
__Host-3PLSID Google cookie used for personalisation and secure authentication, and ad targeting
__Host-GAPS Used to identify a user and provide enhanced functionality and personalisation, such as remembering login details or customizing website setting
SSID The SSID cookie helps Google track user activity, personalise ads, and maintain secure browsing sessions.
SMSV Used via Google account to skip the second factor authentication on ‘known’ or ‘trusted’ devices
SID Google account cookie - identifies the user’s session anonymously.
SAPISID Used by Google to display personalised advertisements on Google sites, based on recent searches and previous interactions
NID Used to show Google ads in Google services for signed-out users
MUID Microsoft Clarity cookie to store and track visits across websites

Please be aware that disabling cookies may make some services on some websites unavailable. Some cookies, such as those described as 'internal user IDs', are essential to the functionality of certain areas of the website. Login is not possible without them.

Web browsers such as Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari have settings which allow the user to specify whether or not cookies are accepted. If you wish to alter your browser settings to prevent cookies being stored on your computer, please consult the help section of your web browser.

Your browser can be set to not accept cookies, but this would restrict your use of the Sites. If you want to find out more information about cookies, go to All About Cookies or to find out about removing them from your browser, go to All About Cookies management.

Document last updated: 10/01/2023

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