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In this document:
IN EVERY SITUATION: Sections 1, 14, 16 and 17 always apply.
IF YOU ARE BUYING A REGISTRATION: Sections 2, 3, 4, 6 apply.
IF YOU ARE SELLING A REGISTRATION: Sections 5 and 6 apply.
IF YOU ARE USING OTHER SERVICES: Sections 7, 8, 9, 10, 11 and 12 may apply.
IF YOU ARE ENTERING A COMPETITION: Section 13 applies.
1. Who we are and what this document is
1.1 Who we are: The regtransfers.co.uk website is owned and operated by Registration Transfers Ltd (also referred to in this document as "we", "us", "our" and "Regtransfers"). We are a company registered in England. Our registered office is 139 High Street South, Dunstable, Bedfordshire, LU6 3SS. Our company registration number is 3933658 and our VAT number is 403 9563 55. You can also contact us by email at email@example.com or by phone at 01582 967777.
1.2 What this document is: You may make a copy of this document for reference. This document is called the "Terms". It is:
1.3 Version of the Terms: This version of the Terms went live on 16 October 2013. We may update these Terms from time to time at our discretion by displaying changed terms on this website. However, the version of these Terms that is current when you visit this website or use of any of our services, will apply whenever you use this website or our services.
1.4 What we do: We deal in rights of entitlement to display vehicular registration marks (called "Registrations" in this document).
Note: When we use the word "own" to mean ownership of Registration, we mean the person who has primary rights at the time, subject to government authorisation.
1.5 Governing law and jurisdiction: English law shall apply to these Terms and to any dispute which may arise out of, under, or in connection with these Terms or services we provide. You irrevocably agree that the English courts will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or any of our services.Top of page
2. If you are buying a Registration
2.1 Sources of Registrations: This Section 2 applies when you want to "buy" a Registration for yourself or someone else. We may promote and deal in Registrations as follows:
2.2 When a 'contract' is complete: A contract to transfer a Registration between us and you or between you and a seller of a Registration (where we are brokering a deal) (which we call a "Transaction") is only complete when we send you an email confirming the Transaction is complete or, if your contact with us is by telephone, when one of our telephone operators specifically confirms to you on the telephone that the "sale" or Transaction is complete (which will only ever be at the end of (but not at the start or otherwise during) a phone call. We may also ask you to pay a deposit which is non-refundable.
2.3 Two types of supply: When you "buy" a Registration, the Registration can be transferred in 1 of 2 ways. If we agree that it is:
2.4 Transfer time: All transfers of Registrations can take up to 12 weeks, although some can be considerably shorter. Although we do often try to give you an idea at the 'point of sale' of the timescale for a particular Registration transfer to be completed, this can vary due to unforeseen circumstances. Also, where we are brokering a deal between you and a seller who owns a Registration, the Registration is held by the seller (and not by us) until he transfers it, so slow action by the seller may occasionally cause delay. However, if a transfer is not able to be effected within 12 weeks of receipt by us of cleared funds and correct documentation from you, at your request, you may cancel the transaction and we will provide a full refund of all monies paid to us.
2.5 Ownership of the Registration: Any Registration in any Transaction remains our property (if we are the seller) or the property of the seller otherwise, until receipt by the seller of the final instalment of all payments for that Transaction.
2.6 All sales are subject to availability: All Registrations are promoted and "sold" subject to availability. Although we check the availability of every Registration before promoting it, a particular Registration can become unavailable for a variety of reasons. For example, for a Registration which is not owned by us, the seller may change his mind about selling after he told us to promote it(!) or we may be unable successfully to broker a deal or, for any Registration, human error may occur (although we will always use reasonable care and skill in whatever we do) or there may be a failure of the transfer at the Vehicle Registration Office level or the Drivers Vehicle and Licensing Authority ("DVLA") may have mis-listed a Registration or there may be a timing mismatch between lists they supply to us and the availability of a particular Registration. Please note that if a Registration does become unavailable, we will try and find a suitable replacement Registration or provide a refund in full (which is our exclusive liability). However, where the failure is in some way due to your fault (or that of someone acting on your behalf), we cannot accept any liability of any kind.
2.7 All sales are subject to DVLA and government approval: Please note that all Registrations and transfer of Registrations remain at all times subject to DVLA and government approval (even after you buy them!). Once the purchase of a Registration (i.e. its transfer) has been authorised by the DVLA), we disavow, and are free from, all liabilities regarding the Registration in question. Please note that the Secretary of State has rights to cancel a Registration at any time without compensation.
2.8 All sales are subject to the General Transfer Terms: All sales are subject to the 'General Transfer Terms' in Section 6.
2.9 Your consumer rights: Nothing in these Terms affects any of your non-excludable rights as a consumer. However, please note that the rules regarding cancellation and return under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to a personalised product or service (such as a right to display a particular vehicle registration or number plate). Our services in respect of supply of Registrations begins immediately on formation of a contract with you to buy a Registration and cannot be cancelled.
2.10 Price fluctuations: At any time until there is a binding contract in place between you and us (or between you and a seller in some cases where we act as a broker), prices of a Registration may be subject to change without notice. However, all prices displayed by us are correct at the time they are promoted, except that although we make every effort to ensure that advertised prices are correct, we acknowledge that occasional errors can occur. If you purchase a Registration from or through us that is subsequently found to be incorrectly priced, our liability shall be limited to a full refund of any monies paid on return of the Registration (which is something you may have heard of known as "errors and omissions excepted").
2.11 Extending Certificates: Some Certificates can be extended by us but only where we are the 'purchaser' or 'grantee' on that Certificate. If you want the Certificate to be extended and it is a Certificate that can be extended, to extend the Certificate for 12 months you must pay to us before the Certificate expires the fee which is set out on our Fees and Prices Page.
2.12 Be clear in what you are buying: It is your sole responsibility to ensure that you supply the correct details of a Registration you want to buy. This is true whether you are entering characters online or saying them over the phone. In the latter case, since many letters sound the same, you should use the standard NATO phonetic alphabet, or similar aid to clarity, when referring to the characters in a Registration.
2.13 Rules for use of promotional codes: When using one of our valid promotional codes in conjunction with your purchase, the following apply:
3. Price and payment if you are buying a Registration
3.1 Price: Once you enter a Transaction (a word which is defined in paragraph 2.2), you are liable to pay the price agreed (called the "Price").
3.2 Other amounts: (i) Some Registrations are subject to VAT. (ii) All Registrations are sold subject to Department of Transport fee. However, we will always make clear the total Price.
3.3 Payment: Any full or part payment of the Price is non-returnable (unless the transfer of the Registration cannot proceed as we set out in paragraph 2.6). Also:
3.4 Cancellation charges for cancellation or overdue payments: If any scheduled payment for a Registration becomes overdue, we may cancel the Transaction by giving you written notice of cancellation. In that case, or if you cancel the Transaction, we will:
4. Finance if you are buying a Registration
4.1 We may offer finance on selected online Transactions (a word which is defined in paragraph 2.2), identified by the "Finance" button that appears alongside them in our search results. (Finance is not available for face-to-face Transactions. Finance is also not currently available for telephone Transactions but we may make it available in the future.)
4.3 Finance stands alone: Finance may not be used in combination with any negotiation, price reduction offer, discount, code, voucher or other promotional activity that might normally reduce the price of a Registration. Finance is available only for a Transaction for a Registration at the full advertised price.
4.4 Finance payments: All monthly payments are paid by direct debit from your personal bank account. Typically the first payment will be due 1 month after the date of your finance agreement with Pay4later and subsequent monthly payments will be due every month for the length of your term, on that day of the month.
4.5 Paying off your loan: You can settle your finance agreement with Pay4later at any time. Simply write to Moneyway and they will calculate and send you your settlement figure. Your settlement figure and date are calculated in line with the Consumer Credit Act 1974. More details about Pay4later and Moneyway (and how to write to Moneyway) are in paragraph 4.6 below.
4.6 Pay4later and Moneyway: The consumer credit service is provided by Pay4Later, in association with Moneyway.
5. If you are selling a Registration
5.1 Selling a Registration: This Section 5 applies when you want to "sell" a Registration which will be bought by a Buyer, where a "Buyer" means either the person paying for the Registration or the person who will be the new owner of the Registration (for example if the person paying buys it as a present for someone else).
5.2 What we do: If you want to sell a Registration we might do 1 of 2 things (each a "Sale Transaction"):
5.3 Conveying an offer and your obligation to sell: When we put to you an offer from a potential Buyer which is at your Minimum Price or above, any verbal or written acceptance of that offer by you is a setting by you of the Actual Selling Price and Condition 1 and Condition 2 will have been fulfilled. At this point, you are legally bound to sell your Registration provided Condition 3 is fulfilled. However, once Condition 1 and Condition 2 have been fulfilled, you may no longer legally withdraw from the obligation to sell unless we tell you that Condition 3 will not be fulfilled. (Please note that we record telephone calls to preserve evidence of verbal acceptances of an offer which may be used in legal proceedings â€“ see paragraph 16.9.)
5.4 Transfer of your Registration to the Buyer: We will always send you a confirmation letter of the Sale Transaction together with a form of Power of Attorney. On receipt of that confirmation letter, you must follow whichever of the following courses of action is applicable:
5.5 Payment to you: We shall make payment to you of the Actual Selling Price on 'completion' of the transfer of the Registration. "Completion" is defined as follows:
5.6 Form of Payment: We will usually make any payment to you by cheque. However in certain cases we may agree to make payment by standard bank transfer directly to the account nominated by you. We reserve the right to pass on any relevant bank charges. Any bank transfer is always subject to standard banking conditions. It is your responsibility to give us correct bank details. We accept no liability for payments that are lost because we were given incorrect bank details.
5.7 All sales are subject to the General Transfer Terms: All sales are subject to the 'General Transfer Terms' in Section 6.
5.8 Auctions: If you are selling a Registration through our RegTransfers Auction service please see Section 9 which takes precedence over anything to the contrary in this SectionTop of page
6. General Transfer Terms
6.1 Department for Transport rules: It is illegal to display a Registration before its transfer has been completed by the Department for Transport.
6.2 Changing a vehicle's 'age' through the Registration: A vehicle may not appear younger than it is by changing the Registration. (For example, putting an 'R' prefix registration on a 'P' prefix vehicle would make the vehicle appear younger and is not allowed. However, any prefix registration from "A" to "P" may be put on a "P" prefix vehicle.)
6.3 Registrations on vehicles: Vehicles to which Registrations are to be transferred must be taxed and have valid MOT or GVT (Goods Vehicle Test) certificates where applicable.
6.4 Registration on Certificates: For Registrations on Certificates, the following rules apply:
7. Our 'Price Match Policy' Service
8. The New Registration Release Service
9. The Regtransfers Auction Service
9.1 Our auction service: We operate an auction service (called the "RegTransfers Auction") which is open to people registered on our website. The service is available only for DVLA-registered numbers which have previously been submitted by a seller for valuation. This Section 9 applies to that service.
9.2 Operation of our auction service: By listing a Registration in the RegTransfers Auction, the seller is authorising us to advertise that Registration for sale. The advertised price of the Registration will be based on the reserve price, if specified. If no reserve price is specified, the valuation the seller was given by us will be used as the basis for the advertised price unless the seller contacts us to specify a price. After the auction is over, if the Registration is unsold, we will continue to advertise the Registration for sale on behalf of the seller for 12 months from the listing date. Authorisation to advertise may be renewed or withdrawn by the seller at any time by writing to us via post or email at firstname.lastname@example.org (from the email address registered with the seller's auction account on our website).
9.3 How long auctions run for: Auctions run for 7, 10 or 14 days from commencement.
9.4 Price: Sellers specify a starting price and a reserve price. Sellers are contractually bound to sell the Registration if the reserve price has been met. We cannot be held liable for any auction sales which complete with a low sale price, where an insufficient reserve price has been specified.
9.5 'Buy it Now': For an additional £5 fee, a seller can specify a 'Buy It Now' price, and is contractually bound to sell at this price if a bidder wishes to purchase the Registration immediately without the delay and uncertainty of the auction process. The Registration will be available at the 'Buy It Now' price until bidding has reached or exceeded the 'Buy It Now' price. When a bidder opts to use the 'Buy It Now' feature to buy a Registration and bypass the auction process, the buyer will be transferred to our 'Secure Order Form' to complete the purchase and paragraphs 2 and 3 of these Terms will then apply to the purchase.
9.6 Rules for bidders: Bidders using the RegTransfers Auction must comply with the following rules:
9.7 Rules for sellers: Sellers using the RegTransfers Auction must comply with the following rules:
9.8 General rules: The following general rules apply to the RegTransfers Auction service:
9.9 Indemnity: Each participant in an auction on the RegTransfers Auction service hereby agrees to indemnify us against all damages, costs, charges, losses, liabilities and expenses incurred by us arising from or connected to the consequences of that participant's failure to comply with any of the rules in this Section 9.Top of page
10. Bespoke Finding Service
10.1 Regtransfers offers a new registrations sourcing service. This is a procedure by which we identify unissued registrations in which customers have expressed interest and apply to the issuing authority to have them released for sale.
10.2 Where the application process is employed successfully, registrations will be released for general sale, not reserved for any single prospective purchaser. Therefore, Regtransfers cannot and does not guarantee successful acquisition of any registration by this service.
10.3 Payment and Fees
10.4 Regtransfers only accepts the customer's instruction to proceed, and the associated payments, on condition that the customer accepts the Agreed Price that Regtransfers has indicated. If the customer's budget will not accommodate that price then the customer must not proceed.
10.5 Although Regtransfers undertakes to inform the customer, within 30 days from the payment of the Finder's Fee, of a date of release for the registration, the release date itself may be several weeks or months in the future.
10.6 Should the customer fail to make the agreed part-payment of 25% within 7 days of Regtransfers' announcement (by telephone or email) of the registration sale date, the transaction may be cancelled, the initial finder's fee may not be refunded and the registration may be withdrawn from sale.
10.7 In the event that a registration, in respect of which the customer has paid a finder's fee to Regtransfers, should subsequently be withheld or withdrawn from public sale by the issuing agency, Regtransfers' liability shall be limited to a full refund of the fee paid by the customer.
11. The External/Third Party Auctions Service
11.1 Our attendance at auctions on your behalf: We offer a service where upon request, and at our discretion, we may attempt to secure Registrations on your behalf at a third-party auction (including DVLA auctions), that we may attend. This Section 10 applies to that service.
11.2 Establishment of the price you will pay: If we are successful at auction in acquiring a Registration you have asked us to bid on, the price you pay to us can be established in one of several ways (and we call that price the "Established Price"):
12. Acrylic Number Plates Service
12.1 Supply of plates must be legal: You may ask us to supply acrylic number plates, which is a service we offer (the "Plate Service"). However, Registrations must be displayed correctly according to law. This means that we will not supply number plates in any shape, construction or format other than that prescribed by law.
12.2 It is illegal to display a number plate showing any registration number other than the one that has been officially transferred to the vehicle. Your number plate must display the registration shown on your V5c registration document. If you wish to display a different number, then you must acquire and officially transfer the desired registration to your vehicle before displaying it on the vehicle's number plates. It is not possible to change a vehicle's registration just by buying different acrylic plates: an official transfer must be completed.
12.3 Your warranty: You warrant that, in connection with the Plate Service, you shall not misrepresent, alter or wrongly space the letters or numbers on a number plate in any way. Doing so would be illegal.
12.4 For security and traceability purposes we will only send this product to the credit/debit card holder's address.
12.5 Small print on plates: ALL number plates we supply in the Plate Service will bear "small print" as required by law. (All suppliers have to include this small print.) The small print, which appears discreetly, in small characters, at the bottom of the number plate must include the name and postcode of the supplier, the manufacturer's registered ID code and the British Standard 'BS' number. This small print may not be shown on some number plate preview images that you will see on our website. This is due to difficulty in rendering very small text clearly on-screen. Even if the small print is not shown on the previews you see, it will be present on your acrylic number plates when they are supplied to you.
12.6 Your consumer rights: Nothing in these Terms affects any of your non-excludable rights as a consumer. However, please note that the rules regarding cancellation and return under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to a contract under this Section 11 as a the creation of a particular Registration number plate is a personalised product or service. Number plate orders are submitted for manufacture immediately upon receipt and cannot be cancelled.
12.7 Order fulfillment: Although your order is placed with Regtransfers.co.uk, your order will be fulfilled by our supplier partner, Number Plates Ltd.Top of page
13. The 'My Regtransfers' service
13.1 Scope of 'My Regtransfers' service: On a trial basis for the present, we provide the 'My Regtransfers' service which is a single logon service for access to all other services on this website. As a beta service, it is provided 'as is' and no warranty is made regarding its accuracy or fitness for any purpose. We are not bound by any erroneous or spurious communications that may originate with the 'My Regtransfers' service should any information incorrectly indicate that any payment or process is complete where that is not the reality. In such a case, a corrective notice, issued as soon as possible, to a user of the service by us shall be deemed sufficient remedy to any error.Top of page
14. Competitions and Prize Draws
14.1 From time to time, we hold competitions and prize draws.
14.2 The following general rules apply to any and all such competitions and prize draws:
15.1 How we display number plates: Sometimes, we and/or our websites and/or other publications may publish or display images showing number plates that do not conform to current legal standards. This will only occur when the image features a vehicle that actually bears a plate, or plates, that do not conform to current legal standards. In such cases, we simply depict the reality of how the plate is being displayed. We do not promote or condone the display of non-regulation number plates, and we actively advise against it.
15.2 No endorsement: We are not affiliated to the DVLA and we do not take any part in the policing and enforcement of the current legal standards for display of number plates in any way. Accordingly, we do not censor of images that may show failure on the part of the authorities to enforce those regulations. However, if we accept an image submitted for publication by someone else that depicts non-regulation number plates, that is not an endorsement of any kind by us of the display of such illegal number plates.
15.3 Submissions of contributions by you: When you submit any contribution (be it text, photographs, graphics, video, audio or otherwise) to us, either expressly for publication or as part of a competition entry or otherwise, you agree, by the act of sending your material, to the following conditions:
15.4 Freelancers: Freelancers wishing to submit material to us on a possible commercial basis should contact us before submitting contributions, as all material received by us without prior discussion will be dealt with as described above.Top of page
16. Gift Voucher Terms & Conditions
16.1 Regtransfers.co.uk gift vouchers are redeemable against any registration number listed for sale on the www.regtransfers.co.uk website.
16.2 Gift vouchers are not transferrable and may only be used by the person the voucher has been sent to. When redeeming against a purchase, a gift voucher must be verified using the using the email address that was provided at the time it was bought.
16.3 Gift vouchers cannot be used to purchase books, cufflinks, model cars, gift vouchers or services such as auction listings or enhanced listings.
16.4 Multiple gift vouchers may be redeemed in the same transaction up to the value of the goods being purchased.
16.5 Gift vouchers cannot be exchanged for cash.
16.6 Where the value of a gift voucher exceeds the price of the registration or registrations being purchased, the unspent balance will remain on the voucher. That balance may be applied to future qualifying purchases within the voucher expiry period.
16.7 Gift vouchers must be submitted at point of purchase. They may not be applied to a transaction retrospectively.
16.8 Gift vouchers will expire on the date marked on the gift voucher. Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
16.9 Please treat gift vouchers as cash in terms of security. Gift vouchers cannot be replaced if lost, stolen or damaged.
16.10 Gift vouchers cannot be returned or refunded.
16.11 Regtransfers.co.uk reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud.
16.12 Purchases using gift vouchers are bound by the same terms and conditions as any other registration purchase.
16.13 Gift vouchers are issued by Registration Transfers Ltd. Registered office: 139 High Street South, Dunstable, Beds. LU6 3SS. Registered in England & Wales. Company registration number: 3933658Top of page
17.1 All personal information that may be collected by us, regardless of how we acquire it, will be treated as confidential, stored securely and handled and treated in accordance with the provisions of the Data Protection Act 1998.
17.3 We never sell personal data.
17.4 We are compliant with the very stringent requirements of the PCI data security standards. This means that it is safe to conduct credit card transactions with us.
17.5 Our website is certified by Thawte, a leading global security certification authority.Top of page
18. Legal stuff which applies throughout these Terms
18.1 Sending documents to you: Where we say in these Terms that we will send you certain documents or forms, if you have email and you have a printer, we may instead send these by email and it is your responsibility to print these off. Once we send them by email in this way, you agree that we will have "sent" them to you.
18.2 Indemnity: You shall indemnify us against all damages, costs, charges, losses, liabilities and expenses incurred by us arising from or connected to your breach of any of these Terms.
18.3 Events outside our control: If and to the extent that we are prevented or delayed by any event outside of our reasonable control (e.g. delays or errors caused by the postal system, email, the Department of Transport, DVLA, etc.) from performing any of our obligations under these Terms or otherwise, we shall be relieved of liability for failure to perform or for delay in performing such obligations (as the case may be) but only as directly resulting from that event outside of our reasonable control.
18.4 Whole agreement: These Terms contain all the terms agreed between you and us and they supersede and exclude any prior agreement, understanding or arrangement between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us which contradicts or otherwise cuts across these Terms except as expressly stated in these Terms. No person shall have any remedy in respect of any untrue statement made by us upon which that person relied in entering into any contract with us incorporating any of these Terms (unless such untrue statement was made fraudulently) and that person's only remedies shall be for breach of contract as provided in these Terms.
18.5 Severability: Should a court decide that any part of these Terms is invalid and/or cannot be enforced, that particular element of these Terms will not apply, but the rest of these Terms will remain in force.
18.6 No waiver: No waiver by us of any violation or default in performance of the provisions of any of these Terms by any person shall be deemed a waiver of such provisions or of our right to later enforce such provisions.
18.7 Survival: Those provisions of the Terms that either are expressed to survive their termination, or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of the Terms.
18.8 No third party rights: Nothing in the Terms or otherwise shall be enforceable (under the Contracts (Rights of Third Parties) Act 1999 or otherwise) by a third party.
18.9 Telephone calls: Calls may be monitored for training and to provide evidence in the case of dispute.
18.10 Interpretation: In these Terms:
18.11 Complaints procedure: We operate an internal complaints procedure (via the 'Contact Us' link on our homepage). You can contact us at our registered office which is at 139 High Street South, Dunstable, Bedfordshire, LU6 3SS. You can also contact us by email at email@example.com or by phone at 01582 967777. We also comply with 2 independent Codes of Practice. As members of the CNDA and RMI, we can offer the use of an Independent Conciliation and Arbitration process. The Codes of Practice for both CNDA and RMI can be found at: http://www.rmif.co.uk/_assets/cnda-code-of-practice_1.pdf. Alternatively, the RMI can be contacted by writing to: Head of CNDA, RMI, 201 Great Portland Street, London W1W 5AB.