Jobs at Regtransfers

PART TIME SALES NEGOTIATORS (Evenings) (Click here to apply online)

REPORTING TO: Sales Manager
LOCATION: Dunstable, Bedfordshire
DEPARTMENT: Call Centre Sales Team
REMUNERATION: £6.40 per hour + generous commission (OTE £16k+).
Optional BUPA healthcare after two years’ service
HOLIDAY ENTITLEMENT:
12 days on appointment increasing to a maximum of 15 days, depending on length of service.
NORMAL HOURS OF WORKING (13 hours over 3 shifts):
Two weekday shifts (between Monday and Friday) from 18:00 to 22:00
Plus one weekend shift (Saturday or Sunday) from 17:00 to 22:00

JOB PROFILE:

• Based in Dunstable, Bedfordshire, established in 1982 and now celebrating our 27th anniversary, Regtransfers.co.uk is the UK’s Number One cherished number plate dealership.
• We are seeking high calibre, self-motivated Sales Negotiators to join our evening sales team at our High Street call centre in Dunstable, Bedfordshire.

PURPOSE OF JOB:

• Responding to incoming telephone enquiries generated by our extensive marketing campaigns, the principal objective is to sell personal vehicle registration numbers to enable Regtransfers.co.uk to maintain its position as market leader.
• To make targeted outbound calls in order to maximise customer outreach.
• To meet / exceed regularly set sales targets.

KEY ACCOUNTABILITIES:

• To maximise sales by the effective handling of customer enquiries using positive listening, questioning, influencing and negotiating techniques to best match customers’ requirements.
• To ensure that all incoming telephone calls are handled in a timely and professional manner to meet / exceed targets for levels of productivity and performance in the call centre.
• To meet and exceed outbound call targets set with a view to provide a quality follow up service and actively develop leads.
• To develop a thorough understanding of our rules, services and processes along with a clear knowledge of our intranet sales system.
• To deliver quality customer service, by ensuring that customers’ needs are identified, met and exceeded wherever possible.
• To embrace change and adapt positively and professionally to changes within our systems and procedures.
• To ensure that all communication and training is fully understood and converted to enhance working practices, levels of customer service and productivity.
• To be a team player who uses initiative and actively contributes, participates, communicates and competes in the team environment.
• To display consistently excellent timekeeping and a flexible approach to working hours.

IDEAL PERSONAL QUALITIES, ATTRIBUTES, KNOWLEDGE & EXPERIENCE:

• Strong selling, negotiation and influencing skills
• Excellent listening and communication skills
• Good self-motivator able to work on own initiative with minimum supervision
• Sound customer service skills
• Professional in appearance, manner and attitude
• Articulate, literate, numerate and computer-literate
• Experience of selling within a call centre environment

NB: Appointment to the post is subject to the successful completion of our internal ten-day induction/training programme, acceptable references, and satisfactory CRB and credit checks.